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Job Description & How to Apply Below
Activate:
What We Do
Activate is redefining how the world plays across Canada, US, and beyond into the global market. We’re a technology company that fuses a game, a workout, and a party into one unforgettable experience. We believe play should move people - physically and socially. Behind every room, you’ll need your reflexes, wits, and a team to beat the challenges - it’s easy to start, hard to beat.
Job Description
Enter the Role:
As a lead on shift, you generate excitement in every interaction, and report to the Store Leader to keep operations running smooth. You guide customers and coach Game Facilitators to level up every interaction for an exceptional in-store experience.
Leading by example with a positive, problem-solver mindset, you are ready to jump into action - keeping the team synced, motivated, and ready for their next challenge. You serve as the first point of contact for customer escalations, technical issues, troubleshooting, and ensuring every room is operational.
This job posting is for an existing vacancy. This is a full‑time, permanent position at our Regina store located at 2550 Quance Street.
Core Responsibilities
Customer and Store Operations:
Answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
Perform overrides at check‑in, complete daily cash‑out sheets accurately, create and receive invoices, and take payments
Resolve customer complaints and, when necessary, escalated to the Store Leader
Communicate with team and customers about the status of the facility, including each room to ensure the best customer experience
Aware of all Activate programs and ensure that they are applied in compliance with company standards
People Leadership:
Train new employees, lead with knowledge, maintaining a key focus on customer success
Coach and foster relationships with incoming potential customers, existing employees, and management
Oversee staff and delegate tasks; support them throughout the scheduled shift
Facilitate solution‑minded processes for customer questions, complaints and issues; lead and emulate Activate values
Maintenance and Inventory:
Understand and assess maintenance requirements related to inventory management and componentry
Maintain the rooms by delegating cleaning, painting, and any required maintenance
Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
Identify maintenance needs and work with Store Leader on provisioning appointments when necessary; keep update and accurate notes of related activities
Qualifications
1-2 years of previous experience in a similar role is preferred
Must be able to work day/evening/weekend shifts
Proficiency in MS Office and related software
Strength in engaging customer relations
Proficient in the use of hand and power tools
Demonstrated collaborator and able to work with teams
Ability to work various shifts including early mornings and late nights (8 am to 1 am)
Previous experience overseeing a team of 10+ is an asset
Perks That Power Our People
Competitive wage with incremental pay increase
Benefits (extended health, dental, vision, and employee assistance program)
Group retirement plan with employer match (after eligibility period)
Paid time off
Ongoing learning and training with a focus on technology and innovation
Free game play and employee discounts
Fun and dynamic work environment
Casual and comfortable dress code
On‑site parking
Successful completion of a criminal record check is a condition of employment for this position.
Equal Opportunity Employer
Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact which is an email monitored for this purpose.
We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.
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