Bilingual Inbound Fraud Specialist; French and English

Strong verbal and written languages skills in both French and English

Open Sunday to Saturday, 7AM to 11PM ET. Candidates must be available during operating hours

Excellent es compétences en communication orale et écrite en français et en anglais.

Ouvert du dimanche au samedi, de 7 h à 23 h (heure de l’Est). Les candidats doivent être disponibles pour travailler pendant les heures d'ouverture.

The Bilingual Fraud Specialist, BMO Virtual Connect is accountable to take inbound calls from customers related to fraud.

Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures. Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation.

• Provides input and develops recommendations for process and customer service improvements.
• Stays abreast of financial crimes risk trends, relevant regulations and compliance standards.
• Monitors and analyzes various information provided through detection systems, tools, reports, or manually to evaluate, investigate and determine required actions.
• Supports the collection of evidence and information to be used for multiple purposes including incident reports/filings, loss prevention, litigation and criminal prosecution, management information and statistics, and process improvements.
• Documents actions and information found throughout the investigation to develop and maintain account/case files.
• Develops and maintains an understanding of the financial crime management processes, frameworks and techniques.
• Gathers and formats data into regular and ad-hoc reports, and dashboards.
• Analyzes data and information to provide insights and recommendations.
• Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.
• Provides notification, information and instructions to internal/external stakeholders related to incidents as necessary.
• Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
• Analyzes issues and determines next steps.
• Broader work or accountabilities may be assigned as needed.

• Knowledge of risk and regulatory requirements as they apply to financial crimes is an asset.
• Knowledge of banking products, services, processes, and organization is an asset.
• Specialized knowledge.
• Verbal & written communication skills
  - Good.
• Organization skills
  - Good.
• Collaboration & team skills
  - Good.
• Analytical and problem solving skills
  - Good.

Le spécialiste en fraude du BMO Virtual Connect est responsable de répondre aux appels entrants des clients liés à des activités frauduleuses.

• Fournir des commentaires et élaborer des recommandations visant à améliorer les processus et le service à la clientèle.
• Se tenir informé(e) des tendances en matière de risques liés aux crimes financiers, ainsi que des réglementations et normes de conformité applicables.
• Surveiller et analyser les renseignements provenant de systèmes de détection, d’outils, de rapports ou de vérifications manuelles afin d’évaluer, d’enquêter et de déterminer les mesures à prendre.
• Appuyer la collecte de preuves et d’informations destinées à diverses fins, notamment les rapports d’incident, la prévention des pertes, les litiges, les pour suites criminelles, les…