Supervisor, Transition of Care Medical Practices

Overview

St. John's Riverside Hospital is a leader in providing the highest quality, compassionate health care utilizing the latest, state-of-the-art medical technology. Serving the Westchester community from Yonkers to the river town communities of Hastings-on-Hudson, Ardsley, Dobbs Ferry and Irvington, St. John's Riverside has been and continues to be a unique and comprehensive network of medical professionals dedicated to a tradition of service that spans generations.

St. John’s has been an integral part of the community since the 1890's and its’ commitment to provide the community with the most advanced medical services available continues to be the hospitals’ vision, mission and value. St. John's Riverside Hospital built itself around an early foundation of nursing and community service. In 1894, the Cochran School of Nursing, the oldest hospital-based school of nursing in the metropolitan area, was founded, thus making the St.

John's Nursing Staff more than just the backbone of the hospital, but the heart and soul. St. John’s dedicated nurses give superior attention to those who need it most with a strong emphasis on patient and family-focused nursing care.

St. John’s Riverside Hospital staff is committed to making life better for all patients. The hospital continues to elevate the services provided with the goal of increasing the quality of life for all who entrust St. John's Riverside Hospital to their care.

St. John’s Riverside Hospital is an equal opportunity employer. We maintain a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, creed, color, national origin, sex, age, disability, marital status, or other legally protected classification in accordance with applicable federal, state, and local law.

Personalized care together with advanced technology is what it means to be Community Strong

Responsibilities

The Transitions of Care Coordinator is responsible for coordinating patient flow from hospital to outpatient services to include but not limited to outpatient medical/surgical follow up and testing. Functions as a liaison, patient advocate and navigator between hospital and outpatient services, Fosters and delivers customer services and patient access.

The Transitions of Care Assistant Supervisor is responsible for daily oversight of the transition of care process and is expected to:

Coordinate the patient flow between hospital services and outpatient services to ensure continuation of care.

Maintain prompt, clear communication with the patient and providers to ensure timely follow up.

Assist the patient as needed with navigation of health care services and systems.

Function as liaison between services to assist the patient with timely care.

Maintain current knowledge of insurance requirements to ensure patients are provided with accessible services.

Provide reports monthly by the 10th of each month. Quarterly and annual summaries required.

Ensures accommodation of individualized interpretive language services as needed.

Demonstrates flexibility in work schedule and assignments.

Maintains a respectful and positive working relationship with patients, providers, co-workers, other departments, and insurance companies.

Assists in special projects and other duties as assigned.

Abides by all HIPAA policies and procedures pertaining to Patient Health Information. Adheres to St. John's Riverside Hospital attendance policy. Regular attendance and timelines are required. CUSTOMER SERVICE EXCELLENCE

Provide customer service in accordance with practice Mission of St. John's Riverside Hospital and the St. John's Medical Group.

Demonstrate ability to be courteous and respectful when interacting with patients, patient's significant others/caregivers, co-workers, and all Other individuals.

Maintain strict patient confidentiality in accordance with policy and procedure and HIPAA requirements.

Enact proper chain of command for patient complaints, office and practice needs that require management input and awareness.

Qualifications

Bachelor's degree in related field preferred.

Advanced knowledge of MS Office products including Word, Excel, PowerPoint & Outlook

Excellent written and oral communication skills, Excellent telephone and interviewing skills.

Exceptional attention to detail and accuracy.

Experience in customer service in medical setting required.

Travel between locations required. Bi-lingual preferred.