Director, Customer

Position: Director, Customer Applications

Position Summary

Are you a strategic, forward‑thinking IT leader ready to drive enterprise application innovation, architecture, and customer‑focused solutions across the University of Regina?
Join us as our new Director, Customer Applications!

As an integral part of the University of Regina, Information Services supports students, faculty and staff. Information Services does this by ensuring that knowledgeable personnel, services, and technologies are available to foster learning, teaching, research and effective university administration.
Reporting to the AVP of Information Services, the Director Customer Applications is responsible for ensuring coordination occurs between Information Services and the various University departments regarding a variety of administrative systems.

What You’ll Do:

The Director’s primary functions are related to leadership in planning, organizing, staffing, directing and financial management of:

The development and ongoing support of an enterprise application architecture

All business process analysis, application development, its integration and project management through implementation.

Management of application security and access for the Banner ERP and other systems consistent with the enterprise application architecture.

All application integration maintenance and support consistent with the enterprise application architecture.

Support of enterprise reporting platforms, such as CASPUR.

All database administration, data management and related security

All staff coaching, recruiting, mentoring and development within their area of responsibility.

Plus More: Be ready to take on additional related tasks as assigned – your role is dynamic and essential to our success!

Why Join Us?At the University of Regina, we’re more than just a campus – we’re a community!
Join our team and enjoy:

Meaningful Impact: Your work directly contributes to creating a better environment for students, faculty, and staff.

Professional Growth: We support your development, offering opportunities for advancement and learning.

Work-Life Balance: We value your well-being and know your personal life is most important!

Dynamic and Inclusive Workplace: We value diversity and inclusivity. You’ll be part of a team that celebrates different perspectives, backgrounds, and experiences, making every day an opportunity for personal growth.

Innovation Culture: We encourage fresh ideas and innovative thinking.

Competitive Compensation: We offer competitive compensation package and benefits to reward your talent. A few of the these benefits include Health/Dental/Vision Benefits, flexible spending account, Defined Contribution Pension Plan, and much more!

If you’re ready to make an impact, we invite you to apply today!

Position Requirements
What You’ll Bring to this Position:

A university degree in computer science, administration, commerce or a related discipline

Minimum 10 years of experience in application development, project management, managing technical staff, and business analysis.

An equivalent combination of education, training and experience.

Desired certifications in any of the following: TOGAF (The Open Group Architecture Framework) Certified Enterprise Architect Professional (CEAP) Zachman Framework Certification AWS Certified Solutions Architect

Skills That Will Ensure Your Success in the Role:

Previous experience managing an application development and maintenance service.

Previous experience participating in the development of a project management methodology.

Previous experience participating in the development of a business analysis methodology.

Knowledge of database management systems and database administration process and best practice.

Demonstrated experience in policy development.

Knowledge of information security, disaster recovery and business continuance process and best practice.

Knowledge of IT Governance and Risk Management.

Demonstrated experience with Enterprise Architecture domains:
Frameworks (e.g., TOGAF, Zachman) Cloud Computing (AWS, Azure) Cybersecurity Principles Data Management and Integration Software Development Life Cycle (SDLC) Regulatory Compliance (e.g., GDPR, PIPEDA, HIPPA, LAFOIP) Business…