IT Operations Specialist at WBM

Elevate your IT career as an Operations Specialist with WBM's Managed Services team. Provide essential support to leading Western Canadian companies while embracing a performance-driven work culture.

WBM is expanding its Managed Services unit and seeks IT professionals who excel in client support and troubleshooting. As an Operations Specialist, you will handle IT issues via calls, emails, or live chats, enabling clients to maintain productivity. A Saturday to Wednesday shift is required for this role.

Key Responsibilities:

• Manage day-to-day IT operations for client support

• Resolve user issues via calls, emails, or live chat

• Collaborate with an elite team to improve IT experiences

• Provide excellent customer service and technical expertise

• Celebrate team successes in a performance-based environment

Requirements:

• 5–7 years of IT experience, or 2 years at an MSP

• Strong critical thinking and customer service skills

• Proficient in O365 and networking knowledge

• Experience in server hardware and virtualization

• Desire to work collaboratively within a competitive team

Bring your IT expertise and customer-focused mindset to enhance operations at WBM.
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