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Job Description & How to Apply Below
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our Information Technology team aspires to be a leader in applying technology to power business strategies.
We are seeking a Technical Support Analyst to provide advanced second-level technical support for incidents and service requests across desktop, mobile, network, collaboration, and enterprise application environments.
Requirements Post‑secondary education or industry equivalent technical training, or an equivalent combination of education and experience.
4‑6 years of technical support experience in a large professional organization with 2,000+ staff.
Solid to advanced knowledge of hardware and software in a multi‑platform environment.
Demonstrated experience with incident troubleshooting, ticket documentation, escalation management, knowledge creation, problem management, and end‑user communication.
Benefits Training and development opportunities to grow your career.
Flexible work options to support personal and family needs.
A holistic approach to your well‑being, with physical and mental health programs and a supportive workplace culture.
Volunteer opportunities to give back to your community.
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