Help Desk Analyst

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We're looking for a collaborative and detail-oriented individual to join our team as a Help Desk Analyst for a 12-month term. In this role, you’ll be a key point of support for Conexus employees; responding to inquiries, troubleshooting technical and operational issues, and ensuring timely resolution or escalation.

While Regina is the preferred location, we are open to considering other Conexus locations across Saskatchewan.

How you’ll be spending your time

Acting as the first point of contact for Conexus employees, troubleshooting and resolving technical, operational, and system-related issues, and escalating as needed.

Providing guidance and support on policies, procedures, and business operations to ensure consistent and accurate processes.

Logging, tracking, and documenting support requests, while maintaining and improving support procedures and knowledge resources.

Managing user access and account administration, including provisioning, updates, and security controls in alignment with established policies.

Collaborating with internal teams and external partners to resolve issues, support service continuity, and enhance systems and processes.

Monitoring and responding to service disruptions and outages, including participation in a 24/7 on‑call rotation.

The way people describe you

You’re tech‑savvy and solutions‑oriented, with a passion for helping members. You communicate clearly, deliver exceptional service, and build strong relationships.

You’re a collaborative team player who stays organized, adapts quickly, and manages competing priorities with ease.

The experience you bring

2+ years of experience in a retail operations role

Experience working in the financial industry

Experience working in a customer service role

Excellent analytical and problem-solving skills

Strong written and verbal communication skills

Call centre experience is considered an asset

Lending experience is considered an asset

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