Service Desk Administrator

Overview  :  Interested applicants are invited to complete an online application by creating an account in UKG. Candidates are required to include a resume with cover letter and contact information for at least three professional references.
Application Information   Employer Name:
SASKATCHEWAN DISTANCE LEARNING CENTRE
Reporting to the Executive Director of Technology, the Service Desk Administrator is responsible for providing technical support and troubleshooting services to end users across local offices and regional satellite locations.
Responsibilities   Provide timely and efficient technical support to end users in the office and regional satellite locations, resolving hardware and software issues promptly and effectively.
Troubleshoot and diagnose computer hardware, software, and network problems, escalating complex issues to Tier 2 and 3 support when necessary.
Install, configure, and maintain desktops, laptops, printers, peripherals, and other end-user computing devices.
Maintain inventory control for your local office and region, ensuring all inventory records are maintained for accuracy.
Assist in the deployment and management of software updates, patches, and security configurations for end user computing.
Respond to service requests and inquiries in a professional and customer-oriented manner, maintaining a high level of customer satisfaction.
Document and maintain accurate records of incidents, service requests, and troubleshooting steps taken for future reference.
Conduct user training sessions and create technical documentation to facilitate knowledge sharing and self-help resources.
Knowledge, Skills, and Abilities   Strong knowledge of computer hardware, operating systems, and software applications.
Familiarity with network protocols, network connectivity issues, and basic network configurations.
Salary  Salary (Level 7 $ 30.80/hr to $34.30/hr) and benefits for this position will be in accordance with C.U.P.E. 5544 Collective Agreement September 1, 2024, to August 31, 2027.

* The successful candidates will be required to submit a satisfactory criminal record check (vulnerable sector) as a condition of employment.

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