Deskside Support Analyst Enhancing User Experience in Finance

Be a key player in providing on-site technical assistance tailored for a large financial enterprise, focusing on user experience and compliance. This role demands excellent troubleshooting skills and collaboration with IT teams.

As a Deskside Support Analyst, you will be responsible for diagnosing and resolving end-user technical issues. Your expertise will support hardware setups, software configurations, and compliance with necessary security standards. This role provides a chance to enhance user satisfaction and contribute to technology projects across the campus.

Key Responsibilities:

• Troubleshoot and resolve user hardware/software issues

• Manage user access and permissions effectively

• Assist with endpoint compliance via Intune

• Handle hardware support and logistics for devices

• Maintain accurate ticket documentation and escalation

Requirements:

• Technical Diploma or University degree in relevant field

• Minimum of 3 years experience in deskside support

• A+ Certification is a must; ITIL certification is a plus

• Strong problem-solving skills with effective communication

• Ability to prioritize in a fast-paced environment

Leverage your technical and communication skills in this vital role, making a significant impact on user technology experiences within the financial sector.
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