Job Description & How to Apply Below
Enhance your career in technology as a Technical Analyst with FCC Support Services. This hybrid role focuses on diagnosing IT issues and ensuring seamless operations for users across Canada.
FCC is seeking a Technical Analyst dedicated to solving problems for over 103,000 customers. In this permanent position, you will utilize your IT expertise to assist in troubleshooting hardware and software issues. Collaborate effectively with both technical and non-technical users while taking ownership of your tasks. You will also engage in technology set‑ups and support, providing valued resources throughout.
Responsibilities- Resolve common IT issues through direct interactions.
- Manage physical assets and maintain accurate inventory records.
- Provide first‑level IT support across various platforms.
- Provide technical support via phone, email, or chat.
- Develop documentation for frequent issues.
- Degree in computer science, engineering, or mathematics.
- In-depth knowledge of software and operating systems.
- Understanding of computer hardware and peripherals.
- Valid driver’s license for occasional travel.
Become the trusted Technical Analyst FCC needs to enhance user experience and operational efficiency.
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