Job Description & How to Apply Below
Join a leading Canadian financial services co-operative as an Experienced Technical Support Analyst. This role focuses on providing exceptional second-level support for incidents across desktop and network environments.
The ideal candidate will have 4-6 years of technical support experience within a large organization. You will troubleshoot issues, manage service requests, and document incidents effectively while communicating with end users. A solid understanding of hardware and software in a multi-platform setting is crucial for this dynamic role.
Key Responsibilities:
• Troubleshoot and support technical incidents
• Document service requests and manage escalations
• Offer advanced support for network and collaboration tools
• Develop knowledge resources for future reference
• Engage with end users for effective resolution
Requirements:
• Post-secondary education or equivalent training
• 4-6 years of experience in large organization technical support
• Strong multi-platform knowledge and troubleshooting skills
• Proven ability to document processes and communicate
• Experience in problem-solving and knowledge creation
Leverage your expertise to enhance our IT services and support our commitment to a sustainable society.
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