Help Desk Analyst

Position: Help Desk Analyst Role
Step into the role of Help Desk Analyst for Conexus, where you will provide vital technical support to employees for a 12-month term. This position requires a detail-oriented individual passionate about resolving issues.
Based preferably in Regina, this role involves being the primary contact for inquiries, managing user accounts, and logging requests. You will offer guidance on procedures and collaborate with internal teams to enhance systems. Your contributions will help maintain service quality and operational consistency.

Key Responsibilities:

• Act as the first point of contact for troubleshooting inquiries

• Provide clear guidance on policies and procedures

• Document and track support requests diligently

• Oversee user access and security administration

• Collaborate with teams for service continuity
Requirements:

• 2+ years in a customer service or retail role

• Experience in the financial industry required

• Strong analytical and problem-solving capabilities

• Effective written and verbal communication skills

• Call centre experience is an asset
Support Conexus employees with your tech-savvy skills as part of a dynamic team.
#J-18808-Ljbffr