Conexus Help Desk Analyst Position

Become a key support figure for Conexus employees as a Help Desk Analyst. This 12-month term role focuses on resolving technical inquiries and enhancing operational efficiency.

This Help Desk Analyst position at Conexus involves troubleshooting and resolving a variety of technical and operational issues. You will serve as the first point of contact, providing guidance on policies and managing user accounts. Collaboration with internal teams will be crucial to maintaining service continuity and improving support processes.

• Resolve employee technical and operational issues
• Provide guidance on policies and business operations
• Log and document support requests diligently
• Manage user access, including updates and security controls
• Collaborate with teams to enhance systems and processes

• 2+ years in retail operations or customer service
• Experience in the financial industry
• Robust analytical and problem-solving skills
• Excellent written and verbal communication
• Call centre or lending experience is a plus