Delivery Project Executive

Position: Delivery Project Executive Role
Lead customer satisfaction initiatives as a Delivery Project Executive located in Regina, SK, with ISM. Collaborate effectively to deliver IT solutions that meet client needs.

As a vital member of ISM, the Delivery Project Executive serves as the core contact for customers, driving operational excellence and customer-centric solutions. You will represent external needs within the organization while facilitating account reviews and managing escalations. This role requires strong leadership skills and a commitment to service delivery, ensuring projects align with customer expectations.

Key Responsibilities:

• Serve as the key focal point for customer communications

• Facilitate successful governance and operational meetings

• Drive improvements in process efficiency and effectiveness

• Analyze customer feedback and satisfaction metrics

• Oversee account management and contracts to meet revenue targets

Requirements:

• Relevant university degree or significant industry experience

• Minimum 5 years in customer service delivery

• In-depth knowledge of IT service delivery practices

• Strong problem-solving and leadership skills

• Proven track record with contract management and financial oversight

Join ISM in Regina, where your expertise in delivery management can enhance customer experiences and operational success.
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