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Service Desk Technical Analyst
Job Description & How to Apply Below
Become a Service Desk Technical Analyst at FCC, where you'll provide pivotal IT support to diverse customers across Canada. Your bilingual abilities and technical knowledge will drive effective incident resolution. In this permanent role, you will engage with customers through phone, email, chat, and in-person interactions.
With a focus on troubleshooting first-level IT issues, your analytical skills will aid in the swift resolution of service requests. You will also maintain documentation for all tickets while assisting with the setup of onsite technology.
Key Responsibilities- Deliver IT support through various communication platforms
- Troubleshoot and analyze service desk incidents
- Maintain detailed documentation of tickets and resolutions
- Support onsite technology needs and inventory handling
- Collaborate internally for productive service delivery
- 2-4 years in customer support or service desk roles
- Bilingual in English and French
- Familiarity with ITIL processes
- Strong attention to detail in documentation
- Certificate, diploma, or degree in a related field
Bring your technical skills and customer service focus to enhance FCC's Service Desk effectiveness.
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