Senior Technology Consultant - Unified Communications

Senior Technology Consultant - Unified Communications

Location:

Toronto, ON, CA, M5J 2V5;
Ottawa, ON, CA;
Fredericton, NB, CA;
Calgary, AB, CA;
Edmonton, AB, CA;
Montréal, QC, CA;
Winnipeg, MB, CA;
Vancouver, BC, CA

Jobs by Category:
Technology Solutions

Job Function:
Technology

Status:
Full Time

Schedule:

Regular

Join our team

We are seeking a highly skilled and experienced Senior Technology Consultant specializing in Unified Communications (UC) and collaboration technologies. In this senior role, you will be responsible for the support, design, planning, implementation, and advanced support of complex communication solutions for our clients. The ideal candidate will possess deep technical expertise across Cisco UC platforms, combined with a strong understanding of underlying network, data center, and cloud infrastructure.

You will leverage your excellent communication and troubleshooting skills to lead projects, collaborate with cross‑functional teams, and ensure the successful deployment of robust, integrated solutions.

Here’s the impact you’ll make and what we’ll accomplish together

As a key member of our senior technical team, you will be a critical link between our strategic vision and the concrete value we deliver.

Advise Our Product

Roadmap:

Your deep field experience and insights from complex client engagements will provide essential feedback to our strategy and product teams. You will help us identify market gaps, validate new technologies (including cloud, automation, and AI‑driven UC), and shape the future of our service portfolio.

Deliver Transformative Customer Outcomes: We will move beyond simple installations to deliver fully integrated, high‑performance communication ecosystems.

Support, design and deploy robust, secure, and scalable multi‑vendor solutions that directly solve core business challenges.

Achieve true unification by integrating disparate systems into a single, intuitive user experience, enhancing client productivity and collaboration.

Act as a trusted strategic advisor, guiding our product, delivery and support stakeholders through complex technology decisions and ensuring the solutions we build today are prepared for the demands of tomorrow.

What you bring

• 7+ years of experience in UC Solutions, Networking and IT
• Expert-level knowledge of Cisco Unified Communications Manager (CUCM), Cisco Jabber, and Microsoft Teams
• Deep understanding of Session Border Controller (SBC) core functions, including network security, interoperability, quality of service, and advanced configuration for real‑time communications such as VoIP, video, and chat
• Demonstrable experience with various cloud‑based UC solutions
• Deep understanding of VoIP protocols (SIP, RTP) and foundational network, data center infrastructure (LAN, WAN, switching, compute, storage)
• Experience with open‑source telephony platforms, such as FreePBX
• Familiarity with hypervisors and virtual machines (VMs) and the benefits of virtualization
• Strong understanding of cloud concepts, cloud management platforms, and automation tools (highly valuable)
• Passion for innovation, continuous improvement, and delivering tangible business impact
• Excellent communication and documentation skills—able to articulate complex concepts between engineering and business stakeholders and deliver technical training
• Strong analytical, problem‑solving, and collaboration skills, with a track record of delivering reliable, scalable solutions
• Bachelor's degree in Computer Science, telecom, or equivalent

Great‑to‑haves

• Cisco Certifications – CCNP (Collaboration and/or Enterprise and/or Security track), CCIE (Collaboration and/or Enterprise and/or Security track), Cisco CCDS (Design track), Cisco Webex Calling Administration Professional
• Fluency in French (verbal and written)
• Advanced knowledge of English (required for client & internal communication and IT tools)

Salary Range: $86,000 – $136,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range…