Manager of Enterprise ITSM Capabilities

Join a forward-thinking organization as the Manager of Enterprise ITSM Capabilities. Drive strategic leadership and operational excellence in a hybrid work environment.

In this role, you'll take ownership of IT Service Management operations and establish a roadmap for maturing capabilities. Collaborating with stakeholders and leading a team, you will create measurable business outcomes through effective governance of ITSM processes. Your leadership will foster a culture of service excellence and operational maturity.

Key Responsibilities:

• Lead the strategy for enterprise ITSM capabilities

• Own governance for ITSM policies and controls

• Manage a team of service management professionals

• Partner with stakeholders to enhance IT service delivery

• Ensure ITSM aligns with industry best practices

Requirements:

• Degree in Information Technology or related field

• 10+ years of IT experience and 5+ years in leadership

• ITIL certification necessary

• Familiarity with Agile methodologies

• Service Now platform experience desired

Enhance IT service outcomes while driving innovation and excellence in service management.
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