Deskside Analyst

eHealth Saskatchewan is at the heart of how health care works across the province – powering the digital systems that connect care teams, patients and information. With over 800 employees in 20 communities, we provide IT support and services in 433 locations, ensuring the right information and tools are in the right hands at the right time so care teams can focus on what matters most: patient care.

We also manage Vital Statistics, health card services, and My Sask Health Record , one of Canada’s leading tools for giving people secure online access to their health information.

At eHealth, how we work matters just as much as what we deliver. Our culture isn’t just something we talk about, it shapes how we make decisions, support each other and deliver results:

• 1.
  Partner for results: We prioritize teamwork and ensure decisions involve those affected
• 2.
  Serve with purpose: We act with empathy, respect and care in every interaction to deliver better outcomes
• 3.
  Own our actions: We own our success and failures, act with honesty, and uphold trust
• 4.
  Innovate with intent: We challenge the status quo and turn ideas into action

Join us in strengthening Saskatchewan’s health system through meaningful, people-centered digital innovation.

This position is located at the Dr. F.H. Wigmore Regional Hospital in Moose Jaw, SK. We are seeking a customer-focused, highly motivated, energetic team member for its Deskside Services team. The Deskside Analyst provides ongoing support to more than 1,500 computer users and resolves a wide range of workstation, mobile device, and printing issues reported by users within eHealth Saskatchewan, the Ministry of Health, and Saskatchewan health system partners.

Our team members are expected to participate in an after-hours standby rotation to ensure 24/7 operational support. The role also requires physical capability, including lifting and moving computer equipment weighing 50 to 65 pounds, as well as occasional stooping, bending, and crawling under desks. In addition, travel within the province is required, and the successful candidate must hold a Class 5 driver's license and have access to a reliable vehicle to meet the needs of the position.

Reporting to the Manager, Deskside Operations Rural South, you will:

• Supply, install, and maintain workstation, print/imaging, and mobile services.

• Troubleshoot issues for computer workstations, printers, installed software and smart devices and resolve these issues within given time constraints determined by service levels

• Provides on-site installations, moves, adds, or changes for workstations, workstation peripherals, and print/imaging devices.

• Apply solutions in accordance with best practice incident and problem management processes and to meet negotiated SLA’s

• Performs workstation security patching, automated software delivery, installation package scripting or customization, using the SCCM application.

• Performs research, analysis, and testing to ensure standards and procedures meet the needs of the client community.

• Maintains accurate and current documentation on all aspects related to the scope of workstation services.

• A Bachelor’s degree in Computer Science or a related field. An equivalent combination of education and experience may be considered.

• Minimum of 3 years of experience working within an integrated IT/Health support environment.

• Experience supporting computers and related hardware such as Windows based PC's, Microsoft laptops, tablets, printers, scanners, and fax machines

• Proficiency with a variety of operating systems such as Microsoft Windows, Apple OS, Android and IOS as well as internet browsers like Internet Explorer, Edge, and Chrome

• S…