More jobs:
Client Support Specialist SaaS
Job Description & How to Apply Below
Support iQmetrix clients through AI-assisted troubleshooting, case triage, and live chat in a full-time contract role covering maternity leave.
As a Client Support Specialist, you will support RQ, RQmobile, iQ Storefront, and iQ Platform users. You will manage incoming cases, resolve issues at first contact, and escalate complex problems. The role requires clear communication, technical investigation, and careful AI verification.
Key Responsibilities:- Own and triage cases from email, chat, and support channels
- Provide live chat support during scheduled client support hours
- Gather evidence, reproduce issues, and resolve cases when possible
- Escalate defects with complete documentation to Technical Support or Development
- Update cases, follow up, document solutions, and identify recurring issues
- One to two years in customer, technical support, or help desk roles
- Strong written and verbal communication for non-technical users
- Familiarity with Salesforce Service Cloud or similar systems
- Methodical troubleshooting using screenshots, errors, and application logs
- Willingness to participate in evening, weekend, and holiday on-call rotations
Bring case ownership, technical troubleshooting, and clear client communication to iQmetrix's interconnected commerce support team.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×