Intel Server Support

Visionpool Business Services is hiring an Intel Server Support Consultant whois responsible for ensuring a secure and highly available Data Centre environment, monitoring systems for availability, capacity, and performance, providing backup and recovery services, and managing incidents and problems.

Provide and ensure a secure, highly available Data Centre environment to support business requirements.

Continually monitor all systems, platforms and environments for availability, capacity, and

performance; proactively manage, including configuration management, and asset reporting and refresh, the environments as appropriate to minimize the risk of service disruption.

Provide backup and recovery and disaster recovery services and, where needed, high availability environments. Intel Server Technician shall effectively manage incidents and problems following escalation and notification procedures.

Work with appropriate third parties in a coordinated manner to ensure compliance with best practices, policies and procedures and regulatory requirements.

Monitor on an ongoing basis that there are adequate facilities within the Data Centre(s) configured for the current and planned server and other computing requirements, including:

• Rack space,
• Suitable power,
• UPS support,
• Port availability on core switches and firewalls,
• Adequate Heating, Ventilation and Air Conditioning Systems,
• Blade slots in chassis,
• Physical security,
• SQL Support,
• SMS Support, and
• VMWare Support.

Provide contact information for the Data Centre Manager and management escalation path.

Provide a hardened and secure data center environment located at facilities.

Follow leading practices for facility services such as power redundancy, AC, etc.

Project future trends and capacity requirements for new projects and provide such information to the appropriate personnel as it pertains to the services.

Monitor and document current workload trends and provide the information to T&S Management for use in determining future capacity requirements.

Define current and future requirements and plans determining capacity and performance requirements.

Execute approved requests additional capacity for Intel Windows based servers.

Test Server performance, capacity, and throughput for new or changed applications before promoting such applications into the environment or components; and

Establish a schedule for performance of dedicated server maintenance (for example, virus and malicious software detection, backup, disk space cleanup) and for

implementing modifications and enhancements to the environment to minimally affect availability of the environment.

Define thresholds within the selected tool's capability, performance indicators to monitor Intel (Windows OS) server performance against such indicators.

Install and configure system management agents for the operating system using SRM (Server Resource Management) tool or equivalent tool.

Take appropriate resolution action (for example tuning), when Intel server performance is impacted.

Monitor, collect, and analyze server performance, utilization data for CPU, memory, and disk space.

Compile configuration data and trends.

Establish thresholds and exception reporting procedures.

Work with business units to define availability requirements; and

Ensure the appropriate personnel are available to interface with Server personnel, as required, to isolate or resolve problems.

Develop an availability plan.

Track, analyze and report on availability.

Provide hardware maintenance in accordance with the equipment manufacturer's specifications.

Recommend availability improvements.

Responsible for selecting or defining requirements for all applications software. The contractor will operate the applications software selected by, provided such applications software conforms to the operating environment standards.

Provide computer room operations support and perform console monitoring as it relates to alerts generated by the systems management tools.

With the approval of the Service Owner, schedule systems maintenance to minimize interference with business operations; and

Monitor ad-hoc job submissions to production and user acceptance testing of Intel systems to verify that these jobs are successfully completed.

Perform all technical system…