Leader, Bodily Injury

Job title:

Leader, Bodily Injury

Job location:

Remote

Reason for hiring:
Current Vacancy

Salary Range:
The expected base salary range for this position is $92,000 to $120,000

The Common well Mutual Insurance Group isn’t just another insurance company — we’re a property & casualty mutual insurer with deep roots in Ontario communities. We’re proud to lead the industry by offering a mutual experience grounded in history, opportunity, and exceptional service.

At The Common well, we believe in profitable growth, creativity, development, and having fun while doing meaningful work. We support work-life balance and take pride in delivering on our promises.

What sets us apart? Our commitment to authentic personal relationships. While technology helps make the process easier, it’s the human connection that truly makes the difference.

At The Common well, we’re all about Protecting Individuals, Together. Our vision is to create a workplace where everyone can thrive, be their authentic selves, and bring their whole self to work.

We are committed to inclusion in recruitment, hiring, professional development, and advancement. We actively work to eliminate bias from our processes and welcome diversity of thought, background, and experience.

We promote open dialogue, offer unconscious bias and inclusivity training, and support employee resource groups to ensure that diverse perspectives are heard and valued.

Reporting to the Manager, Casualty, the Leader, Bodily Injury is accountable for the effective and efficient operation of the Bodily Injury team to achieve maximum results, efficiencies, and performance through effective leadership. This role provides leadership and direction to employees, supports claims best practices and compliance, and drives performance and an exceptional member experience.

You are someone who brings energy, curiosity, and care to your work. You thrive in a collaborative environment and are passionate about delivering exceptional service. Some key qualities you bring:

• Ability to build strong working relationships and use influence and negotiation skills
• Strong organizational skills and ability to multitask
• Proven ability to lead, develop, mentor, and inspire others
• Strong problem-solving, analytical, critical thinking, and decision-making abilities
• Team-oriented and engaging
• Excellent written and verbal communication
• Strong customer service orientation

Leads key initiatives within the claims team and drives continuous improvement, standardization, and process efficiencies

Proactively identifies, monitors, and intervenes on potential highly complex, problematic, or potentially fraudulent claims

Understands and applies best business practices toward compliance, internal control, and operational risk controls

Provides superior member service to policyholders and brokers and ensures high service standards are upheld

Provides coaching, feedback, development, and career path support to enhance internal talent

Provides strategy and direction to the Bodily Injury team to build and engage a highly effective team aligned to business priorities

Strong computer literacy and proficiency in Microsoft Office programs and Internet navigation

Excellent communication and interpersonal skills with all levels of employees

Superior problem-solving and analytical skills, balanced with strong decision-making abilities

Completion or working towards Certified Insurance Professional/Fellowship Certified Insurance Professional designation is an asset

Post‑secondary education combined with relevant work experience is considered an asset

5–7 years of experience in P&C insurance with direct experience in Bodily Injury claims handling and leading teams