Mechanical Support Representative at Brandt

Become a key player at Brandt Industries as a Dealer Service Support Representative. This role involves providing mechanical support in the agricultural and heavy equipment sectors for dealer networks.

As a Representative, you will perform troubleshooting and problem resolution, ensuring that dealership staff receive the necessary guidance for effective repairs. Your communication skills will facilitate collaboration between internal teams and customers, enhancing overall satisfaction. You'll be responsible for documenting resolutions and gathering insights for continuous product improvement.

Key Responsibilities:

• Troubleshoot equipment failures using appropriate tools

• Advise dealerships on technical and mechanical solutions

• Ensure accurate documentation of issues and repairs

• Conduct follow-ups to ensure product and service satisfaction

• Engage in continuous improvement discussions

Requirements:

• High school diploma or equivalent required

• Relevant experience in customer support or troubleshooting

• Strong understanding of mechanical systems

• Excellent analytical and communication skills

• Proficient with Microsoft Office suite

Leverage your mechanical skills and dedication to customer service at Brandt Industries!
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