Job Description & How to Apply Below
Position Summary
The LEMS Analyst is responsible for the accurate and timely processing of service tickets, service receipts, and supplier documentation. This role serves as a key liaison between Operations, Supply Chain Management, Accounts Payable, and external vendors to ensure receiving activities comply with company policies, purchasing requirements, and financial controls.
The successful candidate will demonstrate strong attention to detail, a customer-service mindset, and the ability to manage multiple priorities while maintaining a high level of accuracy. The role also supports process improvement initiatives, automation opportunities, and reporting activities that enhance operational efficiency and data quality.
Key Responsibilities
Service Ticket Processing & Receiving
Review service tickets and supporting documentation for completeness, accuracy, and compliance with established requirements
Process service receipts and receiving transactions within Maximo and other business systems
Manage ticket processing by validating purchase order information, service dates, approvals, and supporting documentation
Identify discrepancies, missing information, and approval deficiencies before processing transactions
Escalate exceptions, risks, or recurring issues to leadership as required
Maintain accurate records and supporting documentation to ensure a complete audit trail
Vendor & Stakeholder Support
Serve as a primary point of contact for vendors and internal stakeholders regarding service ticket submissions and receiving requirements
Communicate non-compliance issues and provide guidance on corrective actions required for resubmission
Support issue resolution related to receiving, invoices, purchase orders, and supplier documentation while fostering positive working relationships with the teams
Participate in process improvement initiatives focused on efficiency, standardization, and customer experience
Team Collaboration
Contribute to knowledge sharing, procedure updates, and cross-training activities
Support special projects, outages, turnaround activities, and business priorities as assigned
Demonstrate ownership and accountability for assigned tickets from receipt through completion
Provide coverage and support for other team members as needed
Skills & Competencies
Strong attention to detail and commitment to data accuracy
Excellent organizational and time-management skills
Ability to manage multiple priorities in a deadline-driven environment
Effective verbal and written communication skills
Proficient in Microsoft Office applications, particularly Excel
Experience with Maximo, Microsoft Lists, Power BI, Power Automate, or other digital tools is considered an asset
Demonstrated commitment to customer service and continuous improvement
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