Job Description & How to Apply Below
Brandt seeks a Technical Machine Specialist to support agricultural machinery at the Regina Customer Support Center. This role emphasizes effective communication with Service Managers and Advisors to resolve issues promptly. By conducting technical assessments and maintaining a solution database, you will drive operational efficiency and teamwork within the organization.
Key Responsibilities:
• Manage technical assistance requests using CCMS software
• Document all information in CCMS before submission
• Coordinate CCMS issues between Technicians and John Deere support
• Identify quality concerns and assist in problem resolution
• Communicate training needs to Service Managers and Advisors
Requirements:
• Strong technical knowledge of agricultural machinery systems
• Experience with Case Contact Management System (CCMS)
• Excellent communication and problem-solving skills
• Ability to collaborate effectively with field technicians
• Commitment to ongoing technical knowledge updates
Become a vital asset in enhancing Brandt’s agricultural machinery solutions and support systems.
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