Company Overview:
Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond the limitations of traditional care and enabling comprehensive, continuous insight into human biology. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Redpoint and other leading venture firms.
Over half a million members have joined Function to take control of their health.
Through comprehensive lab testing, MRI and CT imaging, longitudinal data, and guidance from AI and clinical teams, Function gives members a complete and continuous view of their health — and the clarity to act on it. Through acquisitions across imaging, mobile phlebotomy, and supplement tracking and optimization, Function is building an integrated health platform that spans the full path from testing to health clarity to daily action.
Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.
We are growing our team and seeking out world‑class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.
Role:We are seeking a Team Lead, Member Support to own day‑to‑day team operations and act as the primary operational point of contact between frontline agents and Member Support leadership on our Generalist team. You will support a group of 10+ Member Support Agents (MSAs), including 2+ Senior MSAs, ensuring workflow efficiency, quality, and alignment with operational goals in real time. This position oversees their own teams, alongside 3 other team leads who do the same.
As a Team Lead, you will guide task execution, decide how work is prioritized and distributed, and ensure team performance meets expectations throughout the day. You'll support Senior MSAs on escalations, coaching moments, and critical errors, while carrying direct people management responsibility for MSAs and Senior MSAs — including performance management, coaching, and development. This role reports directly to the Sr.
Manager of Member Support, who provides strategic guidance, calibration support, and partnership on planning and cross‑functional work.
This role is ideal for someone who thrives in fast‑paced environments, can confidently make real‑time decisions, has experience making operational calls quickly, and is energized by supporting both team performance and individual development.
Given that Member Support operates across various time zones and days (Monday–Sunday), this role will periodically require weekend and/or holiday on‑call coverage on a rotating basis, assigned in advance per quarter.
Key Responsibilities:- Lead Day-to-Day Operations: Own real‑time execution across whole‑team workflows, ensuring tasks are prioritized, delegated, and progressing on schedule — especially anything high‑urgency or high‑impact. In addition to holding yourself and Sr. MSAs accountable to proactive, real‑time support to ensure member support excellence.
- Own People Management & Development: Hold biweekly 1:1s (minimum 20–30 minutes) with every direct report — both MSAs and Senior MSAs — focused on performance, coaching, and development. Own end-to-end performance documentation, evaluations, and performance improvement plans for both levels, keeping the Sr. Manager informed on agent‑level performance and aligned…
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