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Senior Manager Technical Account Management
Job Description & How to Apply Below
As a Senior Manager at Instacart, you will build and lead a world-class Technical Account Management team focused on our premier e-commerce solution, Storefront Pro. You'll define platform health measures while navigating complex stakeholder interactions and leading a rapidly growing practice. By overseeing training and development initiatives, you will ensure alignment and strategic focus in delivering exceptional customer experiences.
Key Responsibilities:
• Hire and develop the Technical Account Management team
• Define key metrics for SFP health and performance
• Design a scalable operating model for team assignments
• Manage communications with C-suite retailer stakeholders
• Lead cross-functional initiatives for continuous improvement
Requirements:
• 10+ years in technical account management or solutions engineering
• 5+ years in team leadership and scaling roles
• Strong communication skills for high-level stakeholder engagement
• Proven ability to drive large-scale transformations
• Solid understanding of engineering in SaaS environments
Elevate Instacart's Technical Account Management and contribute to shaping outstanding customer experiences in e-commerce.
Position Requirements
10+ Years
work experience
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