Funeral Home Manager

Our associates celebrate lives. We celebrate our associates. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of multiple locations and multiple lines of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

• Financial Management Develop annual business plan Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals Accountable for monitoring and achieving annual financial goals Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions Approve expenditures and invoices including overtime
• Operations Manage the day-to-day activities ensuring on-time services; exceeding client family expectations Remove barriers, encourage ideas, and identify improvements Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability Assure the location’s operating practices comply with applicable provincial regulations and Company policies Responsible for establishing location goals and priorities Develop, communicate, and monitor goals, priorities, processes and procedures Manage frontline supervisor’s responsibilities, expectations, and accountabilities Effectively present and communicate Company and Market strategies, values, and goals to location staff Collaborate with other Location Management for resource sharing, ideas, and business or operational enhancements Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture Ensure all safety, quality control, and compliance standards are adhered
• People Development Develop a strong, trusting, and reliable team Understand team members career aspirations and provide assignments to develop skills and/or close gaps Constructively address issues and provide tangible and appropriate feedback Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff Establishes pay, recommends pay increases, special pays, and career advancements Discipline staff as necessary;
  
  writes development plans to close behavior or skill gaps Collaborates with Human Resources throughout discipline, development, and termination processes Recommends and discusses terminations with Market Leadership

High School Diploma or equivalent required At least twelve (12) hours college courses in Finance & Accounting strongly preferred At least twelve (12) hours college courses in Marketing or Business strongly preferred

Requires applicable provincial Funeral Director Licensure Technical schooling diploma Funeral Services/Mortuary Science preferred

At least nine (9) years industry experience in applicable discipline with progressively increased responsibilities At least four (4) years’ experience managing people and effectively managing budgets and expense control required

Knowledge of industry…