Manager,New Business Administration Job Regina area,Saskatchewan Canada,Management

Company: CLIC
Department:
Individual Insurance and Wealth Management

Employment Type:

Regular Full-Time
Work Model:
Hybrid (2 days in office)
Language:
This role operates in English.
Additional Information:
This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Manager, New Business Administration manages the unit operations and budget and provides leadership and guidance to staff. This position plays a key role in establishing and maintaining critical relationships within multiple distribution channels. The role provides expertise and advice on new policies related to a wide variety of products and is key in ensuring the new business lifecycle is efficient and aligned with industry standards.

How you will create impact:

Establishes and maintains critical relationships within multiple distribution channels such as advisors, credit unions, employers, TPAs, MGA’s and Edge Benefits supporting a wide variety of clients & members

Participates in the development and implementation of best practices

Recommends enhancement to systems to improve productivity and quality of work

Recruits and selects staff members by conducting workforce and succession planning, developing role descriptions, and posting and interviewing

Facilitates employee development through orienting new employees, assessing and addressing training needs, enhancing development to build bench strength for the unit, and coaching on career management

Manages performance through the ELEVATE program, including the planning, assessing, and review phases and ensuring understanding of job and performance expectations, taking steps to remove barriers to success, facilitating empowerment, encouraging accountability and providing appropriate rewards and recognition

Participates in planning activities such as providing input into strategic plans, developing unit plans, identifying priorities and scope of activities for unit operations, designing/modifying work structures to meet business needs, and researching and planning high-level operational efficiencies

Ensures appropriate policies, procedures, standards, and guidelines are in place for area of responsibility, and monitors compliance with corporate policies

Monitors workflow, allocating resources and auditing completion and quality, identifying and implementing opportunities for process efficiencies ( continuous improvement) and filling in for staff on unit tasks, when necessary

Resolves escalated issues and makes informed decisions, providing guidance to others to enable them to handle in future

To join our team:

You have completion of post-secondary education with 5-7 years of progressively responsible experience in organizational effectiveness and management within the client service environment/insurance industry

You have knowledge and credibility in administrative processing and best practices

You have experience in leading a team and managing their day-to-day activities

You have a proven track record of supervising, leading, coaching, and developing a team of service focused employees

How you will succeed:

You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.

You foster innovation and continuous improvement with a focus on client experience.

You facilitate the adoption of…