Resident Support Worker

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE

SUMMARY:

The role provides administrative and facility support to the residence’s clients and tenants.

ACCOUNTABILITIES :

The incumbent may perform all, some, or similar range of duties.
• Select and complete items from cleaning and organizing list provided.
• Assists with daily operations, laundry, food services prep, light cleaning.
• Complete residence-related administrative tasks as required.
• Provide advice, guidance and support to residents when contacted for assistance.
• First contact for all situations not requiring immediate 911 assistance.
• Log and report all incidents to staff.
• Provide oversight to participant chores by instructing, teaching, encouraging, and coaching participants in how to do their assigned chores and monitor and document their completion according to policy and procedure.
• Provides support to tenants and staff in program delivery.
• Is involved in accompaniment off-site with tenants, reporting to supervisor or appropriate personnel daily activities in conjunction with personal plans.
• Consistently demonstrates respect and empathy for all tenants.
• Maintains availability for personal, practical, and moral support.
• Accurately records relevant information to support staff.
• Liaises with referral sources and other external agencies as needed.
• Ensures ongoing enforcement of policies.
• Accurately records and reports any tenant information relevant employees.
• Creates and revises documents to support the program.
• Performs other work-related duties as assigned.

CRITICAL RELATIONSHIP MANAGEMENT:

Internal:
Tenants of supportive housing, the front desk and intake staff, other staff and volunteers in the building.

External:
Might have to communicate with community members, community groups/organizations, police, and agencies.

MANAGERIAL/TECHNICAL RESPONSIBILITIES:

Reports directly to the Resident Services Director Direct reports:
None.

May show others how to perform certain procedures.

FINANCIAL AND MATERIAL MANAGEMENT:
• Minimal material responsibilities.
• May be authorized to handle small amounts of cash.
• The incumbent may make small program purchases under the authority of their supervisor.
• The incumbent has no input into the annual budget.

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, upholding our code of conduct.

WORKING CONDITIONS:

• The incumbent’s work environment is typically in a supportive housing.
• This position requires a moderate amount of keyboarding/manual record keeping and Those served by the program usually relate information that is highly disturbing in nature and will require intentional debrief and consultation.
• The incumbent will work under the following disagreeable conditions:

- Isolation
- Monotony
- Odors
- Stressful situations, including dealing with erratic and sometimes antagonistic behavior
- Verbal abuse
- Work…