Customer Service Associate

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services.

We are proud of our 'Thrift Proud' culture, supported by millions of loyal customers who visit our 300+ stores and over 22,000 team members. Learn more about the Savers family of thrift stores, our impact, and the #Thrift Proud movement at
Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.
Summary & Positions:
At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.
What you can expect:
The opportunity to celebrate uniqueness. Our team is made up of people from diverse backgrounds, experiences, and perspectives, each contributing something special.
To work in a purpose-driven company with a business model that positively impacts the planet and local communities.
An investment in the career growth and development of our team members, supported by our aggressive store expansion plans.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training programs internally, covering approximately 90% of our training needs, complemented by partnerships with renowned providers.
Comprehensive extended health care plans for full-time Team Members.
Company-Paid Life and AD&D Insurance.
A Group Registered Retirement Savings Plan (RRSP) with a generous company matching contribution to help you save for the future.
Paid time off for leisure or personal pursuits.
A range of mental health services to support your well-being.

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