Store Manager, Retail & Store Manager

Store Manager Role

The Store Manager works with the District Supervisor to oversee all store operations, as well as plan and execute strategies to drive sales and profitability. The Store Manager is responsible for merchandising, customer service, and their team’s training and development. The Store Manager must adhere to all company policies and procedures, be a role model, demonstrate professionalism and integrity, and foster a climate of trust and respect.

They must listen to others, make fair decisions, monitor performance, address low performance immediately, and lead to a positive customer and employee experience.

• Collaborate with the District Supervisor to develop and implement strategies to achieve the store’s sales and profit budgets.
• Train store team (current employees and new hires) on company standards and programs in accordance with the employee manual.
• Address low performance and resolve conflicts with District Supervisor support.
• Recruit, train, and retain talent by motivating team and recognizing good performance.
• Conduct administrative and operational duties as required.
• Perform opening and closing procedures per operational guidelines.
• Ensure health and safety standards are adhered to.
• Prepare and manage employee weekly schedule.
• Handle customer complaints and resolve them in a timely manner.
• Comply with all head office requests regarding store operations.
• Process and manage all incoming merchandising shipments.
• Handle all returns to head office as required.
• Comply with policy and regulations as per the company’s employee manual.
• Process cash/credit/debit purchases at the register.

• Minimum of 2-3 years retail management experience.
• High school diploma or equivalent.
• Experience and/or education in visual merchandising.
• Solid business acumen.
• Proven people development skills and ability to assess talent.
• Solid time management and priority‑setting skills.
• Ability to manage stress in a fast-paced environment.
• Ability to delegate tasks and take ownership.
• Ability to lead a team in a positive and inclusive manner.

• Ability to stand for extended periods and climb a ladder.
• Move, lift and handle boxes of merchandise and fixtures weighing up to 30 pounds.

• Days, evenings, and weekends.

• Group insurance.
• Bonus possibilities.
• Dynamic and friendly work environment.
• Employee discount.
• Upgraded eligibility for Ardene Rewards.
• Birthday paid off and wellness days.
• Wellness initiatives.
• Cool contests.
• Opportunities for growth.

This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the ongoing needs of the company.