Security Operations Centre; SOC) Operator

Position: Security Operations Centre (SOC) Operator
Securiguard Services Ltd. is expanding its operations into Regina, Saskatchewan, and we are seeking a highly capable and driven  Security Operations Centre Operator/Control Room Operator  to support the field operations in one of industrial sites.
The ideal candidate is professional, detail-oriented, comfortable working with technology, and able to remain calm under pressure. While previous SOC or control room experience is considered an asset, training will be provided to suitable candidates with strong communication and problem-solving skills.
Location   Co-op Refinery, Regina
Schedule     12-hour continental rotating shifts
Rotation between days and overnights every two weeks
Available shift patterns:
6:00 AM - 6:00 PM / 6:00 PM - 6:00 AM
8:00 AM - 8:00 PM / 8:00 PM - 8:00 AM

Includes weekdays, weekends, and holidays as scheduled
Duties   Security Monitoring & Surveillance     Monitor CCTV cameras, alarm systems, access control systems, and life safety systems
Identify and report suspicious activity, security concerns, or system irregularities
Respond to alarms and incoming service requests in a timely manner
Maintain awareness of ongoing incidents and operational activity
Dispatch & Communications     Dispatch security personnel to incidents, patrol requests, and emergency calls
Maintain professional communication with guards, supervisors, clients, and emergency services
Operate radios, telephones, email, and internal communication systems
Escalate incidents following established procedures and protocols
Incident Reporting & Documentation     Complete accurate incident reports, activity logs, and shift summaries
Document all incidents, alarms, and communications within reporting systems
Maintain confidentiality and professionalism when handling sensitive information
Access Control & Administrative Support     Monitor and manage access control activity
Assist with badge access requests, visitor management, and credential administration
Support basic troubleshooting of security systems when required
Emergency Response Support     Assist with emergency response coordination during fire, medical, safety, or security incidents
Follow site emergency procedures and escalation processes
Remain calm and professional during high-pressure situations
Qualifications & Requirements     Willing to obtain Saskatchewan Security Licence
High school diploma or equivalent
Strong verbal and written communication skills
Excellent computer proficiency and ability to learn security software platforms
Ability to multitask and work in a fast-paced environment
Strong attention to detail and problem-solving skills
Ability to work independently and as part of a team
Availability to work rotating shifts, including nights, weekends, and holidays

What We Offer     Comprehensive benefits package
Permanent employment opportunities
Full uniform provided at no cost
Paid training and site-specific orientation
Continuing education covered through Securiguard university
Career growth and advancement opportunities
Supportive and team-oriented work environment
Salary: $23.50 per hour