Sales and Service Overnight

Sales and Service Overnight role at 24 Hour Fitness

Full-Time /
Part-Time

Location
: 2580 S Archibald Ave, Ontario, CA 91761

The Sales & Service Overnight (SSO) is part of the Club Operations team that serves members and guests during overnight shifts. The role centers on maintaining a clean, friendly, and well‑maintained gym and fostering member satisfaction through consultative conversations and problem resolution.

• Greet members, check‑in, and promptly address their needs.
• Maintain relationships, act as a resource for questions or concerns.
• Resolve member concerns and, when necessary, Escalate through proper management channels.
• Be present on the club floor and locker rooms, keeping a clean and safe environment.
• Conduct team cleans and identify equipment or amenities needing service.

• Help guests feel comfortable in the club.
• Offer tours, discuss amenities, and answer membership questions.
• Inspire guests to pursue personal fitness goals.
• Present 24 Hour Fitness in a compelling way that connects with guests.
• Remove barriers and misconceptions about free and fee‑based fitness services (Personal Training, Group Exercise, 24GO Digital).
• Ensure new members are set up for success by meeting with a Personal Trainer.

• Maintain a knowledgeable base of current retail products.
• Ensure proper retail merchandising and planogram standards.
• Encourage members to refer guests to try the club.
• Offer in‑club promotions such as Personal Training and Add‑On Memberships.

This position reports directly to the Sales & Service Manager.

Team members are eligible to participate in 24 Hour Fitness’s Fitness Sales and Membership Sales Commission Plans, rewarding exceptional service and success.

• All 24 Hour Fitness Membership sales and administrative processes.
• Computer skills for using 24 Hour Fitness systems and common applications.
• Strong customer service skills.
• Strong verbal and written communication skills.
• Organizational skills.
• Attention to detail.

• High School diploma or GED.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) certification from an approved organization (provided by 24 Hour Fitness).
• Completion of SSO training (includes Club Orientation and Club Safety) before working alone at the front desk.

• 6‑12 months of customer service experience.
• Prior overnight shift experience preferred.
• Experience operating multiple phone lines preferred.
• Basic computer skills.

• Regularly required to stand up to 8 hours; talk and hear during duties.
• Occasional sitting, walking, kneeling, and reaching with hands and arms.
• Frequent lifting or moving of up to 45 lbs.
• Exposure to moving mechanical parts.
• Noise levels occasionally loud.

• Some travel may be required for meetings and training sessions.

This job description is intended to describe general job functions and requirements for this position. It is not exhaustive; 24 Hour Fitness reserves the right to modify duties as necessary.

24 Hour Fitness offers benefit programs, including health coverage, group life, accident insurance, and a complimentary membership for all eligible team members and dependents.

• All employees:
  Free Club Membership, Employee Assistance Program, Basic Group Life and AD&D Insurance ($10,000), and 401(k) Savings and Investment Plan.
• Average 30 hours or more per week:
  Medical/Dental/Vision benefits, Paid Time Off, and Sickness Benefits in addition to the above.
• Actual offer may vary based on location, work experience, and/or education.