Lead Concierge

Monarch/Brandywine Senior Living

Company Description
At Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Takes a lead role in overseeing the Concierge Team Members. Provides a positive first impression to all who enter the community. Provides an overview of community information to those inquiries in support of sales and marketing efforts. Responds to incoming calls and provides clerical support to all departments. This is a non-exempt, hourly role reporting to the Business Office Manager.

Full-time, Monday – Friday (8:00 am – 3:00 pm)

$20.00 – $24.00 hourly

• Schedules Concierge Team Members to ensure appropriate front desk coverage
• Assigns daily tasks and ensures completion of tasks
• Assists the Business Operations Director and Sales Counselor with special projects
• Ensures appropriate office supplies are on hand
• Coordinates maintenance of all office equipment
• Answers and screens all incoming calls in a courteous and professional manner
• Receives and processes mail for the community
• Maintains and updates log of emergency phone numbers and resident emergency face sheets
• Monitors security alarms, resident emergency call system, and front door security
• Orders and maintains appropriate office supplies
• Assists the Business Operations Director with administrative tasks as assigned
• Participates in and attends all in‑service training as scheduled
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Other duties as assigned

• High school diploma preferred
• Strong interpersonal skills and capable of relating to a variety of people and personalities
• Experience working with the senior population
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• Must be able to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics.

• Health Insurance:
  Medical/Rx, Dental, and Vision
• Ancillary Benefits:
  Life Insurance/AD&D, Short Term Disability and Long‑Term disability
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• FSA (Commuter/Parking)
• Employee Assistance Program (EAP)
• 401(k) Retirement with Company Match
• Paid Time Off (PTO) and Holidays
• Tuition Reimbursement

• Employee Referral Bonus
• Resident Referral Bonus

Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer. We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.