Ambassador- Rehoboth
Listed on 2025-11-08
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Customer Service/HelpDesk
Customer Service Rep
About The Company
At Tanger, our mission is to create shopping destinations that entertain, inspire, and bring our communities together. Guided by our vision to lead the evolution of shopping, we’ve spent over four decades innovating the retail experience as a premier owner and operator of outlet and open‑air centers.
We live our values every day: we lead with integrity, foster inclusion, and embrace innovation to drive meaningful change. Our principles come to life through actions — we build trust, challenge the status quo, win together, and continuously push boundaries to deliver exceptional value and experiences.
Tanger team members are our most important asset, and we’re proud to offer an environment where everyone is welcomed, respected, heard, supported, and able to thrive. Our emphasis on relationships, employee growth, and exciting career opportunities sets us apart.
AboutThe Role
The Tanger Ambassador – Rehoboth Beach role offers the opportunity to work both independently and collaboratively, supported by a flexible, teams‑driven workplace designed to empower connection, innovation, and impact across geographies.
About The Tanger Perks- Competitive salary
- Generous Suite of Medical, Dental, and Vision Benefits
- 401(k) match
- Paid PTO and Holidays
- Paid Volunteer Hours
- Team Member Paid Leave Programs
- Tuition Reimbursement
- Wellness Incentives
- Group Life and Disability Insurance
- Voluntary Benefits
- Team Member Discounts
- And more…
Essential
Job Duties and Responsibilities
- Maintain a polished and professional appearance that aligns with our brand image.
- Attend Tanger virtual or in‑person sessions, webinars, or meetings to enhance knowledge and skills as a brand ambassador.
- Engage and proactively assist all guests across the center as assigned, driving consumer awareness and creating a fun welcoming atmosphere.
- Develop and maintain expert knowledge of all center store locations, amenities, local and national programs, promotional offers, and event details to provide superior customer service.
- Prepare and hand out samples, coupons, and product information.
- Collect and record customer feedback and information as needed internally and for client relations.
- Use mobile technology to educate shoppers on Tanger Club benefits and assist new customers in signing up for Tanger Club and the Mobile App.
- Represent Tanger by actively participating in on‑site and off‑site marketing events to promote initiatives locally and regionally.
- Assist in set up, organization, and breakdown for events.
- Capture and recap promotional events via photos, video, or audio.
- Foster partnerships with retailers by responding to retailer requests.
- Assist center management team as needed.
- Report center issues or concerns promptly to center management in accordance with policy.
- Provide general administrative and clerical support, including office upkeep and organization.
- Assist in receiving shipments, routing incoming mail, and preparing outgoing mail and overnight packages.
- Maintain emergency notification systems, HVAC & roof logs, center collateral & signage, center website, vendor check‑in & social media channels.
- Assist in training new Brand Ambassadors.
- Perform additional duties or participate in other special projects as assigned.
- Focused on making the best first impression—smile, welcome, and connect with customers authentically.
- Effective in a variety of communication settings.
- Offer “best in class” service, anticipate needs, and leave customers with a positive Tanger experience.
- Carefully listen and understand a customer’s situation to assist effectively.
- Build relationships with shoppers, vendors, and retailers.
- Maintain a polite demeanor and demonstrate patience.
- Act professionally at all times.
- Stay up to date on Tanger marketing initiatives.
- Communicate effectively with positive language.
- Outstanding verbal and written communication skills; fluency in English and bilingual Spanish a plus.
- Navigate current/emerging technology proficiently.
- Work outdoors promoting marketing initiatives to drive traffic and revenue.
- Work a flexible schedule to accommodate business needs, including nights, weekends, and holidays.
- Adhere…
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