Guest Services Coordinator

The Guest Services Coordinator accepts rental reservations, maintains existing rental reservations, checks tenants in and out of properties, and coordinates maintenance and cleaning services.

• Discusses rental plans and needs by phone and/or shows properties to prospective tenants; executes leases for owners.
• Inspects all properties before accepting reservations and advises owner as to necessary improvements before offering property to rent to general public. Maintains accurate maintenance and cleaning records and posts accounts accordingly.
• Checks tenants into and out of properties before any move-out deposits are returned. Posts funds to owners’ accounts and deposits funds accordingly advising appropriate parties, in writing, of any move-out debris in accordance with procedure. Directs all disbursements and accounting information to the Guest Services Accounting Coordinator, along with collected funds as required.
• Approves seasonal and year-round tenants for accounts following clearances after thorough application reference checking.
• Corresponds with owners, verbally or in writing, regarding vacancies, new tenants, inspections, results, market‑rent values, maintenance, cleaning and monthly statements answering all owners’ written correspondence within a specified timeframe. Documents all verbal correspondence and maintains records of written correspondence.
• Responds to calls from new accounts, meets with owners for initial presentation of Long & Foster Guest Services Division services. Prepares listing agreements and provides owner with executed copy of rental agreement.

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

• High School diploma or equivalent combination of training and experience.

• Previous experience as a rental coordinator or property manager.

• Excellent verbal and written communication skills.
• Ability to work independently.

• Weekend work required during summer season and maintain flexible schedule.
• Real estate license in jurisdiction in which incumbent will be working required.
• Must meet Continuing Education requirements as specified by the Real Estate Commission.
• Must be a member of the National, State, and Local Association of Realtors.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP).

Equal Opportunity Employer.

Entry level

Full-time

Management and Manufacturing