Loan Officer Assistant

About Us

Capital Bank N.A. is headquartered in Maryland, and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We offer commercial and consumer banking services to clients in Maryland, DC, and Northern Virginia, alongside two nation‑wide lending brands;
Capital Bank Home Loans and Open Sky, a credit card division that offers and services credit cards across all states. Our personalized approach to banking, paired with cutting‑edge technology solutions and a comprehensive suite of products and services, fuels our growth, and enables us to support our customers at every stage in their financial journey.

Come join a bank where our employees thrive and are engaged in meaningful work. For the last 5 out of 6 years, Capital Bank was named one of the "Best Banks to Work For" in the U.S. by American Banker.

The Loan Officer Assistant (LOA) works closely with an assigned Mortgage Loan Officer(s) (MLO) and processors to manage the MLO’s pipeline effectively. The Assistant is responsible for customer interaction, database management, and setting up loan packages. The LOA analyzes the loan to ensure that all documentation and income is in line with mandated loan guidelines. The LOA provides close support in all marketing efforts for the assigned MLO including lead follow‑up, assistance with creating collateral and liaising with Bank compliance.

• Supports the MLO in production and marketing efforts.
• Assists the MLO in co‑managing the pipeline for current closings.
• Communicates with new potential customers and assists customers with the application process.
• Reviews and analyzes all income and asset documentation to ensure the documentation supports the data in Encompass.
• Following leads and creates collateral for the MLO’s marketing efforts.
• Assists MLO with pricing and structuring loan including guideline assistance.
• Discloses loan accurately and completely sending application package to the borrowers for signature.
• Following up with borrower to obtain signed application and supporting documents.
• Reviews application and disclosures for completeness.
• Reviews borrower supporting documentation to ensure completeness and accuracy.
• Contacts borrower for any missing or unsigned documentation.
• Acts as a liaison between the borrower and the processor to ensure all items from the documentation list are received and are accurate.
• Update disclosure tracking screen for Intend to Proceed.
• Confirm credit card authorization has been received and is complete.
• Review all income and asset documentation to ensure the documentation supports the data in Encompass.
• Make note of discrepancies and notify MLO and Processor of potential issues.
• Review income documentation and loan application to determine what kind of VOE to order (verbal or full).
• Works with MLO regarding missing/requested items.
• Updates conversation logs in Encompass.

• Recent experience in the mortgage industry as an assistant, loan processor or loan officer is required.
• Must have knowledge of lending terminology and the ability/experience speaking with borrowers regarding lending requirements.
• Proven customer service ability is required.

• Microsoft office software suite (Word, Excel, PowerPoint, etc).
• Encompass.
• Excellent oral and written communication skills.

• Base Salary Range: $23.47 – $32.38 hourly. Final determination of where you are at in the salary range is based on numerous factors such as relevant experience, skill set, education, geographic location, and ability to meet qualifications within the job description.

• Remote role.

• Join a growing company with a culture that fosters an entrepreneurial spirit.
• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more!
• Company Contributions to your 401k - Regardless of your contribution.
• Employee Perks:
  Employee Recognition Program, Commuter Benefits, Employee Banking Discounts and much more!
• Generous Paid Time Off and Paid Holidays.

Ability to travel within a defined market area.

Supporting Businesses. Helping People. Strengthening Communities.

Capital Bank, N.A. is an Affinitive Action, E‑Verify, and Equal Opportunity Employer.

Entry level

Full‑time

Finance and Sales

Banking

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