Sales Support Associate III

Sales Support Associate

Coach is a global fashion house founded in New York in 1941.

The Sales Support Associate role is integral to store success, ensuring efficient customer service and operational flow from receipt to sales point.

• Cash Wrap: Greet customers, maintain POS accuracy, capture contact info, suggest add‑ons, manage cash and media, keep wrap organized, leave positive impressions.
• Stockroom / Warehouse: Receive shipments, notify management, scan and verify cartons, report discrepancies, prepare cycle counts, maintain loss prevention, reorganize stock, manage back‑of‑house inventory.
• Sales Floor: Assess replenishment needs, execute visual merchandising, communicate price/feature information, respond to customers, handle requests, support sales activities, maintain housekeeping standards.

• Drive For Results
  :
  Exceeds goals, top performer, bottom‑line oriented.
• Customer Focus
  :
  Dedicates to meeting expectations, builds trust.
• Creativity
  :
  Generates unique ideas, connects unrelated concepts.
• Interpersonal Savvy
  :
  Relates well across organization, diffuses tension.
• Learning on The Fly
  :
  Quick learner, experiments for solutions.
• Perseverance
  :
  Persistent with energy and drive.
• Dealing with Ambiguity
  :
  Handles change, works without full picture, embraces risk.

• Experience
  : 1–3 years retail (cashier/stock/sales), luxury environment preferred.
• Education
  :
  High school diploma or equivalent; college degree preferred.
• Technical
  :
  Knowledge of cash register systems, iPad/laptop, mobile POS, walkie‑talkie, reading price sheets.
• Physical
  :
  Fast pace, frequent lifting up to 25 lbs (occasionally up to 50 lbs), climbing, bending, kneeling.
• Schedule
  :
  Flexible, nights, weekends, holidays, high‑traffic days.

Note:

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications and made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis.

Health (medical, dental, vision), life and disability insurance, 401(k) plan, paid time off for wellness and vacation.

Discounts on products and incentive compensation.