Customer Service Rep -ASC

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods.

We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an ever changing world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come.

And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit  I Linked In I Glassdoor I Facebook I You Tube

The successful CSR possesses a strong command of the company’s customer service policies, and is well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers, technical and operational teams. This position ensures that all customer order specifications and expectations are understood throughout the company while actively pursuing additional value+ opportunities. The CSR must be able to perform their duties with minimal supervision and communicate effectively and professionally with co‑workers, customers, sales representatives and production personnel.

The role of this person is full commitment to excellence in OHSE and Quality. The goal is to protect and promote the environment, health and safety of all employees and the community in which we operate. This position also is committed to quality through each employee, our system and in our processes and products.

Manage order processing from order entry to order closing Validate and confirm order price to customer according to pricing rules and bill accordingly Establish and manage all aspects of the relationship to local customer affiliates Input firm orders and capacity reservations defined Production Planning rules Invoice Product & Services according to agreement with customers – finance Participate/organize internal pre-production meetings and use understanding of technical requirements on inks, substrates and finishing techniques to guide projects to successful execution.

Process orders accurately and quickly considering material utilization and manufacturing efficiencies; communicate special instructions to scheduling, production and shipping Support the specification and ordering of materials and outsourced services for carton production ( inks, substrate and finishing) Able to marshal the appropriate resources to ensure their client’s work is executed and can clearly identify when to seek assistance from internal experts when customer specification changes occur.

Handle non conformity communication Participate in regional cross-functional teams and facilitate local cross-functional sessions Value Plus activities. Actively enter actions in  at local level according to  guidelines. Actively reduce/avoid cost leakages on local level, e.g., transportation costs, stocks, payments, order intake vs. commitment Complete month end activities at local level (e.g., KPI, statistics…) Manage local legal order and delivery requirements Undertake Customer Service role – receive orders, pricing,…