Administrator, Office Administrator​/ Coordinator, Business

This role has a starting salary of £31,659 per annum, based on a 36-hour working week.

This is a permanent contract within the Surrey Fire and Rescue Community Safety Partnership Team.

The team is based at Woodhatch Place in Reigate and focuses on the implementation of domestic fire safety and fire prevention within our communities. The role will be based primarily at Woodhatch Place, although it may involve working at a variety of locations across Surrey and collaborating with other Fire and Rescue Services. The role forms part of Surrey County Council's agile working approach.

Our Offer to You

26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service (pro rated for part time opportunities)
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residents

About the Role

As an Administration Assistant within the Partnership Team, you will play an important role in supporting the delivery of domestic fire safety and prevention activity across Surrey.

Organising and allocating Safe and Well Visits received from partner agencies to Partnership Officers, Partnership Leads and operational crews across Surrey.
Acting as a first point of contact for members of the public and partner agencies, responding to telephone and written enquiries in a professional and timely manner.
Supporting the use of internal systems used to record and manage Safe and Well Visits.
Monitoring activity and producing reports for colleagues and senior leaders within SFRS.
Supporting the wider Partnership Team and operational crews with a variety of administrative queries and tasks.
Working closely with Adult Social Care and other partner agencies to help ensure people who may be particularly vulnerable receive appropriate fire safety support.

Prevention is at the heart of Surrey Fire and Rescue Service, and this role offers the opportunity to make a meaningful impact on community safety. Through strong organisation, communication and partnership working, you will help ensure vulnerable residents receive the right advice and support, enabling our teams to deliver effective interventions that help people stay safe in their homes.

Over the next 12 to 18 months, you will support the continued delivery and development of Safe and Well Visits across Surrey. Working within the Partnership Team, you will help manage referrals efficiently, ensure accurate and timely information is shared with operational teams and partner agencies, and contribute to improving administrative processes, reporting and the effective use of internal systems to support prevention activity across the Service.

Shortlisting Criteria

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

Strong organisational skills and the ability to manage a varied workload effectively.
Excellent written and verbal communication skills.
Confidence communicating with members of the public, colleagues and partner organisations.

Experience of working with people from a range of backgrounds, including individuals who may require additional support.
Ability to work effectively as part of a team and take a proactive approach to completing tasks.
Confidence using Microsoft Office applications such as Word, Excel and Teams, with the ability and willingness to learn new systems.
Good attention to detail and the ability to maintain accurate records and information.

To apply , we request that you submit a CV and you will be asked the following 4 questions:

Please tell us about your experience of organising and prioritising a varied workload, including how you ensure tasks are completed accurately and on time.
Please give an example of a time when you communicated with someone who required additional support or assistance. How did you make sure their needs were understood and addressed?
Please describe your experience of using Microsoft Office applications or other digital systems to manage information, records or reporting.
Tell us about a time when you worked with colleagues or partner organisations to…