Business Analyst

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK s largest independent Managed Service Providers, recently ranked as World class by the Best Companies to work for awards.

As we continue our growth journey, we are looking for an experienced Business Analyst to help identify, shape and prioritise opportunities that improve operational performance, customer outcomes and business value across the organisation.

Working alongside senior operational leaders to understand how the business currently operates, identify opportunities for improvement, build evidence-based business cases and support decision-making that drives measurable outcomes.

• Identify opportunities to improve processes, systems, customer outcomes and business performance
• Facilitate discovery workshops and stakeholder engagement sessions
• Diagnose operational challenges and identify root causes
• Maintain a pipeline of improvement opportunities

• Gather and analyse business requirements
• Produce process maps and workflow analysis
• Assess impacts, dependencies and risks
• Support evidence-based decision-making

• Analyse end-to-end business processes
• Identify inefficiencies, rework and manual effort
• Recommend practical improvements
• Support continuous improvement initiatives

• Develop business cases supporting investment decisions
• Define measurable benefits and success criteria
• Support ROI assessments
• Help prioritise opportunities based on value and strategic alignment

• Support business transformation initiatives
• Contribute to roadmap development activities
• Assist capability maturity and improvement programmes
• Support continuous improvement across the organisation

You will be comfortable exploring how:

• Data can support better decisions
• Reporting and insight can improve performance
• Automation can reduce manual effort
• AI can enhance productivity and effectiveness

You are not expected to design solutions, build integrations or develop systems yourself. Instead, you will help identify where technology can create value and work with specialist internal and external delivery teams to turn opportunities into outcomes.

Hybrid working 2-3 days a week in the Reigate office Salary £60-£70k DOE

You are naturally curious, enjoy understanding how organisations really work and thrive in fast-moving environments, solving business challenges and delivering measurable results.

• Business Analysis
• Process Improvement
• Continuous Improvement
• Business Change
• Operational Excellence
• Digital Transformation

• Growing SMEs
• Scale-up organisations
• Technology services businesses
• Managed service providers
• Telecoms organisations

• A comprehensive Private Healthcare and Cash Plan
• Pension and life insurance
• Entry to the £3,000 quarterly Dreamball draw
• Personalised training and development pathways
• Regular fully funded company wide events
• Monthly outstanding performer accolades
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance (25 days pa)
• Complimentary daily breakfasts in the office

• Work together to win together
• Be brave and think differently
• Own it and never give up
• Strive to be the best
• Stay curious and keep learning

Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.