Business Support Coordinator

This full-time, permanent position has a starting salary of £34,660 per annum based on a 36-hour working week.

We are excited to be hiring a Business Support Coordinator to support our fantastic Adult Social Care Academy, currently based at Woodhatch Place in Reigate. This will remain your contractual base until 31st March 2027, after which time the position will be allocated to West Surrey Council (contractual base still to be confirmed).

This role is open to hybrid working with the right balance. As a team we split our time between collaborating with colleagues in the office for two days per week and working remotely, including from home. This can be discussed further at interview.

Our Offer to You

26 days' holiday, rising to 28 days after 2 years' service and 31 days after 5 years' service plus bank holidays
Option to buy up to 10 days of additional annual leave
A generous local government salary related pension
Up to 5 days of carer's leave and 2 paid volunteering days per year
Paternity, adoption and dependents leave
An Employee Assistance Programme (EAP) to support health and wellbeing
Learning and development hub where you can access a wealth of resources
Wellbeing and lifestyle discounts including gym, travel, and shopping
A chance to make a real difference to the lives of our residents

About the Role

We are a small, friendly and supportive team made up of a diverse range of professionals, including Learning and Development Consultants, Carer Practice Advisors, Professional Development Leads and Professional Development Managers. You will have the support and guidance of a Senior Business Support Coordinator and Business Support Team Leader.

In the Adults Academy, our vision is to cultivate a thriving, inclusive and compassionate learning culture where people are supported to grow and reach their potential. Through learning, practice improvement, quality assurance and inclusion, we strengthen practice, support recruitment and retention, and equip our workforce to deliver safe, high-quality services and the best outcomes for Surrey residents, carers and communities.

We're now looking for a proactive, organised and adaptable Business Support Coordinator who is passionate about helping others and delivering excellent customer service. You'll thrive in a fast-paced environment, confidently managing a busy and varied workload while balancing competing priorities across multiple mailboxes, systems and stakeholders.

This role draws on our vision to have the right workforce with the right skills in place for all operational staff to do their job well for the benefit of our residents.

Your key responsibilities as a Business Support Coordinator will include:

Delivering effective business support:
You will provide an effective and efficient business support service to the Adult Social Care Directorate, including financial recording, data management and business processes that support the delivery of frontline services.
Providing specialist advice:
You will develop expertise in at least one specialist area of the business support function and provide clear, reliable advice to colleagues across Adult Social Care
Improving systems and ways of working:
You will maintain robust processes that support best practice, contribute ideas for continuous improvement, and explore new and more efficient ways of working, including the appropriate use of AI and digital tools.
Support procurement and commissioning:
You will support the efficient procurement and commissioning of high-quality, cost-effective services through the development, maintenance and regular review of relevant business support systems, processes and procedures.
Working collaboratively and responding to change:
You will work closely with the team and service representatives, maintaining awareness of existing and proposed legislative and other developments affecting services to identify and apply cost-effective improvements to business processes and strategies. Deliver an excellent service and building positive relationships with colleagues, managers, learners, providers and external partners.
Accuracy, financial awareness and attention to detail:
You will confidently maintain records, check information, support financial processes and ensure work is completed correctly first time.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills:

Experience of maintaining and improving business support systems and processes and strong…