Senior Agentic Product Manager

Location: Flexible:
Reigate or Manchester area
Job type: Full time
Working Pattern: 2 days per week onsite | 4.5 day working week (Half day Fridays)

Infinity is a leading EMEA platform that helps marketing and sales teams solve a fundamental challenge: unlocking data trapped in customer sales conversations and connecting it back to marketing activity.
Since 2011, we have helped enterprises around the world deploy our call tracking and analytics technology to make smarter marketing and sales decisions to drive revenue growth. In the past year, we introduced our flagship AI product, Smart Outcomes. Its remarkable success has reinforced our focus on unlocking even greater customer value through AI-powered solutions.
We are now at a transformative stage in our journey. Our vision is to move beyond insights and toward action. As our platform evolves, we are building a team capable of delivering the next generation of intelligence products. This is an opportunity to help shape technology that transforms how businesses understand and act on their customer journey and conversation data.

Let’s be upfront: this isn’t a traditional Product Manager role, and it isn’t a Product Owner role with a bigger title. You’ll join our Platform squad and own the full product lifecycle, from spotting the customer problem through to proving the outcome in market. AI is your superpower, and the direction of travel is ambitious: coordinating AI agents across the delivery lifecycle, so you can focus your energy where human judgement matters most.
The product itself is where it gets interesting. Infinity’s platform captures millions of conversations between businesses and their customers and turns that raw data into actions that drive revenue. But data only creates value when it flows into the rest of a customer’s marketing stack and changes what happens there: a call conversion that reaches Google Ads and shifts bid management, an intent signal that updates a lead score in the CRM, a qualified caller who joins a retargeting audience.

APIs, integrations and MCP connectors are how we get there. Your job is to make sure the data actually drives action, for more customers, more reliably.
And you’ll do it agentically. Our engineering team is six months into an agentic change programme, using Claude and AI agents to define and build work. We want a PM who works the same way: using Claude, Claude Code, Claude Design and agents to build prototypes, synthesise evidence, put ideas in front of customers and give the team validated direction. Our guardrails, discovery and GTM practice are still maturing, so you’ll help shape how we work, not just follow it.

You’ll partner closely with Engineering, Solutions, Commercial, Customer Success and, importantly, customers.

• You don’t wait for a brief. You see a gap, you dig in, you figure it out.
• You already work agentically. AI isn’t a writing aid for you; it’s how you prototype, research, synthesise and deliver.
• You own outcomes, not outputs. For anything you’ve shipped, you can tell us what metric changed and how you know. When something’s in the way, you move it.
• You validate before you build, and you know the difference between a prototype and a product.
• You are obsessed solving customer pains and becoming deeply immersed in their needs
• You think in systems. Before you get to the feature, you trace the data: where it starts, what it matches on, where it lands in the customer’s martech stack and what could silently break along the way.
• You have a sharp commercial instinct, value to the market must > cost to build and serve it.
• You’re candid and constructive, challenging ideas respectfully, giving helpful feedback.
• You care about craft. You live inside the…