Service Management Co-ordinator

Join Opus, the UK’s largest independent Managed Service Provider, ranked ‘World Class’ by Best Companies. Grow your career in a business that champions creativity and development.

The Service Management Co-ordinator role will act as the day-to-day service contact for an allocated portfolio of Framework and selected Gold Standard customers.

• Delivering a high-quality customer experience and support continuity throughout the lifetime of contracted services and solutions
• Producing accurate and timely service reporting for Service Management Analysts and Service Managers
• Supporting Service Management Analysts with service reviews, customer analysis, case investigation and action tracking
• Escalating major incidents, commercial risks and complex customer issues to the responsible Analyst or Service Manager
• Maintaining high standards across allocated customer experience and reporting activities

Salary £30-£32k DOE
Hybrid working for a good work/life balance – 3 days a week in Reigate

You will have the following experience/skills:

• A minimum of two years’ experience in a customer service or service management role
• Confident in presenting information and engaging professionally with customers
• Ability to gather, validate and interpret service data
• Ability to produce clear, accurate reports and maintain reporting templates
• Exposure to service management systems and databases preferred
• Proficient in Microsoft Office, particularly Excel and Powerpoint
• Well organised, able to manage recurring deadlines and follow actions through to completion
• At least 5 GCSE Grades at ‘C’ level or above including Maths & English
• Aligned with the Opus core values

• A comprehensive Private Healthcare and Cash Plan
• Pension and life insurance
• Enhanced Maternity and Paternity
• Entry to the £3,000 quarterly Dreamball draw
• Personalised training and development pathways
• Regular fully funded company wide events
• Monthly ‘outstanding performer’ accolades
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance (25 days pa)
• Complimentary daily breakfasts in the office

• Work together to win together
• Be brave and think differently
• Own it and never give up
• Strive to be the best
• Stay curious and keep learning

Established in 1992, we are different to the rest, priding ourselves on being a customer-driven and service-led technology provider. Our focus is delivering tailored technology with purpose and building long-term partnerships with our clients.

By joining Opus, you embark on an exhilarating journey filled with impactful projects and continuous professional development, empowering you to expand your expertise and leave a significant mark on businesses nationally.

We have a Culture Club led by award-winning colleagues from across the business, giving our people a voice and helping shape a positive, inclusive workplace culture. From gathering feedback to social initiatives like our book and film club, it’s all about bringing people together and creating a more engaging place to work.