Customer Service Representative

Overview

Customer Service Representative Reigate – Hybrid (minimum 50% time in the office). Full time – 35 hours per week. At Just we encourage a flexible and agile working environment for the majority of opportunities. This is a full-time, permanent position with sociable shift patterns and hybrid working after an initial office-based training period.

• Answer queries from customers across our product range using a customer-centric approach to provide great outcomes.
• Make calls to third parties (e.g., ceding schemes, solicitors, intermediaries and GP surgeries) to ensure customers receive income or mortgage funds within a reasonable time.
• Produce quotes and/or re-quotes over the telephone.
• Perform relevant administrative tasks according to procedure, data entry standards and industry regulation.
• Liaise between departments to ensure queries are answered accurately and result in the best customer experience.
• Liaise with internal and external customers and third parties to develop and maintain relationships.

• Experience in a telephony customer services function.
• Educated to GCSE level (or equivalent), including passes in English and Maths (grade C or above).
• Ability to explain complex information in plain, simple English and adapt language for different audiences.
• Passionate about delivering excellent customer service with a willingness to go the extra mile.
• Experience using Microsoft Office (Outlook, Word, Excel).

• Competitive salary, pension scheme and life assurance.
• Generous and achievable bonus scheme – paid annually based on individual and company performance against targets.
• Opportunity to progress in role with salary increases aligned to growth in skills and knowledge.
• Career development opportunities, including access to Linked In Learning.
• 25 days of annual leave plus an additional day on your birthday.
• Private medical cover and income protection.
• Employee assistance helpline and trained health professionals on site; access to Headspace app.
• Employee benefits portal with additional options for you and your loved ones.

At Just you’ll have the opportunity to develop your career while making a difference to the lives of those around you. We’re a fast-growing FTSE 250 company focused on sustainable growth and a strong, collaborative culture. We are committed to DEIB and to meeting our public commitments on diversity and inclusion.

Be Bold. Be Brilliant. Be Just.