Service Manager

A Senior Service Manager is responsible for overseeing service operations, ensuring customer satisfaction, and managing service teams to meet organizational goals. This is a critical employee who oversees IT services' management and provision, ensuring they meet quality standards and business goals. In this role, you will manage issues and incidents, ensure smooth change implementation, and cultivate good connections with stakeholders and third parties.

You will play a critical role in guaranteeing the effectiveness and dependability of IT operations, by establishing a solid framework for third party governance.

• Continuously evaluates IT and Operations efficiency, processes, services, and existing technology effectiveness and interoperability to identify focus areas for improvement
• Seeks feedback from the internal stakeholders, agree and own the team’s Continual Service Improvement Plans (CSIPs)
• Documents and administers the IT Service Portfolio and Service Catalog, including service descriptions and the configuration management database (CMDB)
• Directly involved in strategic quality planning by developing corrective action and counter measures to operational quality issues
• Incident and Problem Management, Service Delivery Management, Budget Management, Stakeholder Management (Internal and External), Continuous Improvement