HCUK Digital Product Coordinator

HCUK Digital Product Coordinator

Country:
United Kingdom

Hyundai Capital UK Ltd is a joint venture operating under Hyundai Finance, Kia Finance, and Genesis Finance brands, offering funding solutions to retailers and consumers.

Reporting into the Digital Product Manager, the key purpose of the role is to support the delivery and ongoing management of the company’s digital point of sale (POS) system,that in turn supports

Original Equipment Manufacturer (OEM)& Dealer partners, customers and the wider HCUK business. The primary role of aDigital Coordinator is to plan,execute and document the testing of new applications, functionality, APIintegrationsandsmall changerequestsprior to their launch into the live environment.

• Work closely withthe
  
  Digital & Innovation Director,Digital Product Manager,Digital Product Specialists,and partner agenciestoanalyserequirements, design / technical specificationstocreatecomprehensivetest scenarios,test objectives,acceptancecriteriaand timing plans.
• Execute agreed test scenarios withinagreedtimeframes,ensuring that alloutcomesare fully documented,and where defects / bugs / errors are found,ensure these areescalatedappropriately,and the relevant fix is identified.
• Coordinate and support releases into the live environment, ensuring readiness,appropriate approvals, and post-live QA are completed.
• Manage all Business As Usual (BAU) activities for the POS System, ensuring itremainsaccurate, up to date, andoperateseffectively.
• Own and coordinate quarterly
  
  BAUtestingfor thePOS Systemand
  
  Finance
  
  API/Calcintegrations, ensuring activities are planned with the wider team, executed within agreed timelines, and fully documented.
• Support the Digital Support Desk, ensuring that allassignedtickets are responded to and managedto satisfactory resolution in line the agreed SLAs.
• Ad hoc support across other digital products will berequiredas needed.

Work with relevant stakeholders to plan,prioritise and manage multiple test activities tosupporton-time delivery of projects, in linewith department budget.

Developandmaintaina sound technical understanding ofthe POS System, related applications, relevant data sources,logicand Finance API/Calc integrations.

• Develop sound working relationships with internal and external stakeholders,especially digital agency partners, SCUK and OEMs.
• Act as a point of contact for business users, providing guidance, resolvingissuesand capturing feedback to support ongoing system improvements.

• Quickly and effectivelyidentifyany critical issues and drive appropriate decisions and actions.
• Accurately record testing results.
• Produceaccurateandmeaningfultest reports and communicate outcomes to relevant stakeholders.

Identify and implement improvements to existing processes, measures, and documentation as appropriate.

Inline with the company’s risk and compliance statement of responsibility and objectives,identify risks,incidents,and breaches,in accordance with company policies and department procedures.

• Work closely withthe
  
  Digital Product Managerto  manage thePOS System
  
  CRbacklog, ensuring that CRsaretracked frominceptionthrough to completion, while contributing to wider digital initiatives as required.
• Maintain the digital governance processes, ensuring all changes, testing activities, and releases follow defined standards, controls, and approval frameworks

Carry out any other tasks from time to time as may reasonably be requested.

• Planning: Must be capable of developing coherenttestingplansacross multiple projects andprioritisedeliverywithinshiftingtimeframes.
  
  Excellent time management and organisational skills, able to work proactively and work under own initiative.
• Communication: Must be capable of developing coherenttestingplansacross multiple projects andprioritisedeliverywithinshiftingtimeframes.
  
  Excellent time management and organisational skills, able to work proactively and work under own initiative.
• Teamwork: Must…