Business Analyst​/Process Improvement Lead

Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.

We are building a focused Digital Transformation capability and are looking for a hands‑on Business Analysis & Solution Design Lead to help shape how our systems, data, and processes evolve. This is not a traditional Business Analyst role. You won’t just gather requirements and hand them over. You will work close to how solutions are actually designed and implemented – across systems, integrations, and data – to ensure change is practical, scalable, and delivers real outcomes.

We operate primarily within the Microsoft ecosystem, but this role requires someone who can think beyond specific platforms, understanding how technology, data, and emerging capabilities such as AI can be leveraged to solve problems and transform how the business operates. You will sit at the centre of transformation – turning business priorities into clear, buildable solutions and ensuring they are practically deliverable.

Translate business outcomes into:

• Clear use cases
• Structured requirements
• Logical delivery increments

Design solutions across:

• Core business systems (including Dynamics 365)
• Integrations / APIs
• Customer-facing platforms
• Data and reporting layers

Define:

• Where logic should sit
• How systems interact
• How data flows between platforms

Work closely with developers and delivery teams to:

• Review solution approaches
• Refine requirements
• Ensure clarity and quality of build

Analyse existing processes and:

• Identify inefficiencies and manual overhead
• Design improvements combining systems, automation, and data

Define how success is measured:

• Metrics
• Baselines
• Expected outcomes

A key part of this role is understanding how data and emerging technologies can drive transformation.

You will:

• Understand how data can be structured and used to:
• Improve decision‑making
• Enable automation
• Reduce manual effort
• Be comfortable exploring and shaping opportunities involving:
• AI‑driven insights
• Intelligent automation
• Data‑led processes
• Understand:
• What’s possible
• Where it adds value
• How it fits into real‑world solutions

Hybrid working for a good work/life balance – 2‑3 days a week in the Reigate office.

Salary £60-£70k DOE.

You will have the following experience/skills:

• Business Analyst, Functional Consultant and a Solution Designer
• Strong experience with system implementation, not just requirements
• Proven ability to design practical, buildable solutions

Good working knowledge of:

• Microsoft Dynamics 365 and/or Power Platform (important)
• Integrations / APIs
• Data flows between systems

Understanding of how:

• Data can be used to drive improvement
• AI and automation can be applied in a business context

Comfortable operating:

• Between business and technical teams
• At both high-level and detailed system level

• A comprehensive Private Healthcare and Cash Plan
• Pension and life insurance
• Entry to the £3,000 quarterly Dreamball draw
• Personalised training and development pathways
• Regular fully funded company wide events
• Monthly ‘outstanding performer’ accolades
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance (25 days pa)
• Complimentary daily breakfasts in the office

• Work together to win together
• Be brave and think differently
• Own it and never give up
• Strive to be the best
• Stay curious and keep learning

If you're ready to be part of a dynamic team and help us reach new heights, we'd love to hear from you.