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Mobile Support Team Lead — Hybrid, Growth & Impact
Job in
Reigate, Surrey County, RH2, England, UK
Listed on 2026-08-07
Listing for:
Opustech
Full Time
position Listed on 2026-08-07
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support -
Customer Service/HelpDesk
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Opus is looking for a Mobile Support Team Leader to guide the Mobile Support team in delivering Incident and Service Request support across EE, O2, and Vodafone estates. You will operate as a player-manager, handling a ~500-ticket monthly cadence within SLA and collaborating with cross-functional teams to optimise the customer journey.
The role requires proven team leadership in mobile support or customer service, strong CRM knowledge, and a focus on process improvements to scale operations.
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