Senior Technical Support Specialist Hybrid

Senior Technical Support Specialist – Reigate (Hybrid) Hello, we are inTEC!

Our group, spanning the UK and Ireland, consists of over 140 technology and communications experts committed to helping organisations work smarter through technology. We operate across multiple sites, specialising in IT Support, Cloud, Cyber Security, Professional Services, Communications, and Infrastructure, providing a comprehensive and independent technology consultancy service.

We aim to assist organisations in understanding and extracting genuine value from their technology systems and investments. By collaborating with renowned brands across various sectors, as well as numerous independent and state schools, we integrate design, processes, and technology to achieve organisational goals and deliver outstanding client experiences.

We are seeking an experienced Senior Technical Support Specialist who will act as a technical escalation point, supporting complex infrastructure, cloud, networking and security environments. The role will be responsible for resolving complex technical issues, providing expert guidance to the Service Desk, and supporting the delivery and maintenance of robust, secure and reliable customer environments.

• Job Title: Senior Technical Support Specialist
• Base
  
  Location:
  
  Reigate (Hybrid) - 3 Days Office / 2 Days Remote
• inTEC Brand: Sweet haven Commercial
• Reports To:Helpdesk Team Leader
• Employment Type:Full Time
• Annual Leave: 21 days per annum
• Salary
  : £50 ,000 to £55,000 per annum
• Conditions: Full clean driving licence required

• Act as the highest technical escalation point for service desk incidents.
• Administer Microsoft 365, Azure, Entra  Windows Server environments.
• Support networking, firewalls, VPNs and security solutions.
• Perform in-depth troubleshooting and root cause analysis and implement permanent fixes to prevent reoccurrence.
• Work closely with customers to resolve critical incidents while ensuring systems remain secure, stable, and aligned with best practices.
• Create technical documentation and mentor Level 1 and Level 2 engineers.
• Provide recommendations for improvements to clients’ IT systems and workflows
• Alongside the Account Management team help, design and deliver solutions alongside the professional services team

• 5+ years of IT support experience, ideally within an MSP.
• Advanced Microsoft 365 and Azure administration.
• Strong networking and security troubleshooting skills.
• Good communication skills, with proven experience dealing with C-Suite
• Experience supporting small to medium-sized businesses
• Experience with VMware, Hyper-V and backup solutions.
• Excellent customer service and communication skills.

• Microsoft 365 certifications
• CompTIA Network+ or Security+
• ITIL Foundation
• Experience with scripting, automation and development

• Pension contribution
• Ongoing training and certification support
• Opportunities for career progression
• Flexible and hybrid working arrangements

• Be part of afast-growing, high-performing business
• Work onlarge-scale infrastructure and cloud transformation projects
• Opportunity to influencetechnical standards and delivery frameworks
• Clear investment in people, training, and career progression

inTEC is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are an equal opportunities employer and welcome applications from all suitably qualified individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We are committed to ensuring that all applicants are treated fairly throughout the…